Get in touch

Accessibility statement

Making our website accessible for everyone

This accessibility statement applies to the Foster Portsmouth website.

This website has been developed to comply with the WCAG 2.1 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

This website is fully accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

If you’re not satisfied with how we’ve dealt with your problem, you can find information on a making a complaint here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Annette Harley – Marketing officer

Address: Foster Portsmouth, Portsmouth City Council, Guildhall Square, Portsmouth, PO1 2AL

Tel: 0300 1312797

Technical information about this website’s accessibility

Digital Customer Experince is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

The website is fully compliant with accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 4 August 2023. It will be reviewed annually to ensure continual compliance with the WCAG 2.1 AA standard for accessibility.

This website was last tested on 4 August 2023.

The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).

Get in touch